Terms & Conditions

VelnetWeb general terms of service

VelnetWeb is a brand of Knightmaster Enterprises UK Ltd (part of the Sincordia Group). (hereinafter referred to as "VelnetWeb"), a provider of internet related services including connectivity, co-location, dedicated and shared server, website hosting and domain name services. These Conditions set out the terms under which VelnetWeb will provide Services to the Client (as such terms are defined below). These Conditions should be read in conjunction with the acceptable user policy which can be viewed at: http://www.VelnetWeb.co.uk/terms/aup.php These Conditions will be supplemented from time to time by order confirmation forms setting out specific details relating to services requested by the Client and, as so supplemented, will apply to the exclusion of any other terms and conditions including any which the Client may attempt to introduce. VelnetWeb reserves the right to change, add, subtract or in way alter these Conditions without the prior consent of the Client.

Service Provision

We reserve the right at any time and from time to time to improve, correct or otherwise modify all or any of our services (including substituting software and/or equipment. We will endeavour to give our clients reasonable notice of any such modification, where this is reasonably practicable.

Without prejudice to its other rights and remedies, We may suspend the provision of the whole or any part of our services (temporarily or permanently) and we will have no liability to provide the services on the occurrence of any of the following events:

  • notified or unscheduled upgrade or maintenance of VelnetWeb' IT systems
  • issue by any competent authority of an order which is binding on us which affects our services
  • if the client fails to pay any fees or any other sums owing to us by the client when they fall due
  • if an event occurs and we deem it to be appropriate to terminate the agreement
  • if the bandwidth or computer memory used by the client in relation to our services exceeds any agreed or stipulated level and we determine that suspension is necessary to protect all and any internet solutions provided by us from time to time
  • if the size of an email, mailing list or cron job used by the client exceeds any agreed or stipulated size, level or frequency and we determines that suspension is necessary to protect all and any internet solutions provided by us from time to time
  • failure or deficiencies on the client's end referring but not limited to hardware, server corruption and security breaches
  • failure by the client to adhere to any of the provisions outlined in VelnetWeb's acceptable usage policy

If we suspend provision of our services in accordance with the above, we will only be obliged to recommence provision during business hours and once the client has paid all relevant outstanding sums in clear funds together with any relevant reinstatement fee as published from time to time by VelnetWeb

Service Delivery

Given the nature of our services, we cannot guarantee that the services, when delivered via the internet, will be uninterrupted or error free. We give no warranty or representation that:

  • Our services will meet the client's requirements
  • Our services will be provided on an uninterrupted, timely, secure or error-free basis
  • Any results obtained from use of the Services will be accurate, complete or current.

We warrant that we will provide our services with reasonable care and skill. We will not be liable for a breach of such warranty unless the client notifies us of such failure within 14 days of the client becoming aware of the failure

Client's Obligations

The client must immediately notify us on becoming aware of any unauthorised use of all or any of our services and/or relevant part of the client system. The client will not use our system for any unlawful purpose or for the publication, linking to, issue or display of any unlawful material, including any pirated software or any material which is obscene, pornographic, threatening, malicious, harmful, abusive, defamatory or which breaches the rights including Intellectual Property Rights of any third party or which is or encourages criminal acts or contains any virus, worm, trojan horse or other harmful code.

The client must also ensure that all material or data hosted by us on any web site operated by the client from time to time or communicated through such site is checked for viruses and other harmful code and has appropriate security patches applied and must ensure that all communication details which it provides to us are at all times true, current, accurate and complete. The client will promptly notify us of any change to such details and acknowledges that we will not be liable for any loss suffered or incurred by the client as a result of its failure to notify such changes to us. The client be entirely liable for all activities conducted and charges incurred under its passwords and user names whether authorised by it or not and the client acknowledges that we shall not be liable for any loss of confidentiality or for any damages arising from the client's inability to comply with these conditions.

The Fees are payable to VelnetWeb subject to the following conditions

  • Fees payable monthly or yearly will be paid in advance and will not be refundable in whole or part if the Agreement or relevant part is terminated during the period to which the payment relates
  • Any set up fee will (unless stated to be included within later payments) be payable immediately
  • Additional fees may become payable if the client exceeds agreed or stipulated bandwidth use levels. In the event that the client's monthly data allowance exceeds that specified in the service paid for, we prevent any further data usage by suspending the website. The customers will be able to obtain extra bandwidth by contacting our support. It is the responsibility of Clients to maintain and monitor their own data usage, we will also send notification emails to the email address registered before the bandwidth limit is reached.

Confidential Information

Each party will keep confidential all information obtained from the other under or in connection with the agreement, will not disclose any information to any third party without the prior written consent of the other except to such persons and to such extent as may be strictly necessary for the performance of the agreement and will not use any information otherwise than for the purposes of the agreement.

This does not apply for information that is or becomes public knowledge, that was in the possession of the party concerned without restriction as to its disclosure before receiving it from the disclosing party or is received from a third party who lawfully acquired it and who is under no obligation restricting its disclosure and nothing in this clause prevents either party from disclosing any information for a proper purpose to a public authority or any regulatory body, or to a court of law in the United Kingdom or elsewhere in legal proceedings, or to its senior management, its auditors, bankers, lawyers or other professional advisers.

The client, by entering into the agreement, consents to us sending him/her by whatever means we deem appropriate (whether by email or otherwise) information concerning new products and other services that we and its associated companies may from time to time offer


The provisions of this clause set out our entire liability (including any liability for the acts or omissions of its consultants, employees, agents and authorised representatives) to the client in respect of any breach of the agreement and any representation, statement or tortious act or omission including negligence arising under or in connection with the agreement. Nothing in the agreement excludes or limits our liability for death or personal injury caused by our negligence, fraud or a breach of section 12 of the Sale of Goods Act 1979.

We will not be liable to the client in contract, tort, misrepresentation or otherwise (including negligence), for any indirect or consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever, or for any loss of profit, loss of business, loss of contract loss of revenue, depletion of goodwill or otherwise (whether direct or indirect), and whether or not caused by our negligence or its employees, agents or authorised representatives, which arises out of or in connection with the agreement.

Client Indemnity

The client will fully indemnify and keep VelnetWeb and its Associated Companies, officers, partners, employees and agents fully indemnified from and against all actions, demands, costs (on a full indemnity basis), losses, penalties, damages, liability, claims and expenses (including legal fees) whatsoever incurred by it and arising from: the client's breach of the agreement, negligence or other default, the operation or break down of any IT systems owned or used by the client or the client's use or misuse of our services.

Force Majeure

Neither party is under any liability to the other party in respect of anything which, apart from this provision, may constitute a breach of the Agreement arising by reason of force majeure which means, in relation to either party, circumstances beyond the reasonable control of that party including acts of God, acts of any governmental or supra-national authority, war or national emergency, riots, civil commotion, fire, network failure, systems fault, unauthorised use or access to the IT systems of VelnetWeb or the Client, explosion, flood, epidemic, lock outs (whether or not by that party), strikes and other industrial disputes (in each case, whether or not relating to that party's workforce), restraints or delays affecting shipping or carriers, inability or delay in obtaining supplies of adequate or suitable materials and currency restrictions, to the extent outside of its reasonable control.

Term and Termination

Without prejudice to the remaining provisions of this clause and any other rights and remedies available to VelnetWeb.

We will provide our services for the period of 12 months from the date of the relevant Order Confirmation or, where different, any other period of supply stated on the Order Confirmation (such period being termed the "Initial Period") and will continue beyond that period, subject to termination by:

  • the Client upon serving 30 days' notice on VelnetWeb following completion of VelnetWeb' prescribed template procedures for terminating the whole or any part of the Agreement (details of which can be obtained from VelnetWeb' Customer Services Team)
  • Us serving 30 days' notice on the Client to expire at any time after the Initial Period.

Support Services

We will provide the Support Services to the client upon the terms and conditions set out in this agreement only during support hours.

Domain Services

We will provide the Domain Services to the Client upon the terms and conditions set out in this agreement.

The Client acknowledges that, whilst we will use its reasonable endeavours to register a Requested Domain, we will not be obliged to accept any request to register or continue to process any registration of a Requested Domain where such a Requested Domain has not been capable of registration.

The Domain Services are limited to forwarding the application submitted by the Client for registration with the relevant naming authority. For the avoidance of all doubt it shall remain the sole responsibility of the Client to verify if the Requested Domain has been successfully registered with the appropriate authority. Upon successful registration, VelnetWeb will use reasonable endeavours to notify the Client of any renewal dates however we accept no liability for the loss of registration of any Domain that has failed to be renewed.

>We make no representations or warranties (expressed or implied) of any kind (and they are expressly disclaimed) with respect to availability or likelihood of registration of any Requested Domain. The Client acknowledges that we cannot guarantee the reservation or registration of any Requested Domain and that the registration of such domain name will be subject to any registration requirements of the appropriate registry.

The Client will at all times comply with the terms and conditions (from time to time subsisting) applying to the registration of domain names published by the relevant naming authority (including the domain dispute resolution policy of that authority) and any other authority having similar force.

We will not transfer ownership of a Requested Domain until all Fees attributable to the Domain Services which are due have been paid by the Client.

Domain Registration Terms

We make regular backups of the sites hosted on our servers, backups which can be restored in case of any problems at the special request of the owner of the website. Please note that because backups are made automatically we advice you to ask for a restore as soon as you notice the problem, before the problem is recorded in the next backup. In case the account is cancelled it is possible that the website is no longer backed up and as newer backups are generated the old backups are overwritten.

Domain name transfer

The transfer of a .co.uk, .org.uk, .ltd.uk, .net.uk, .plc.uk and .me.uk domain name to a different registrar costs £15.00.
The transfer of a .com, .org, .biz, .net is free and needs to be started by the destination registrar. You will need to contact us to get the EPP code needed to complete the transfer.
Please note that by transferring the domain name and hosting package to a different company you are effectively cancelling your account for this domain name with us.


While VelnetWeb makes all efforts to ensure the services we provide are both secure and robust, we make no claims about this security. If someone gains unauthorised access to your account they may/may not have access to customer details such as payment information, this is your responsibility. Hacking is a serious crime and effects most businesses. Should VelnetWeb and/or any system provided by VelnetWeb suffer a breach of security we cannot be held responsible. It is the client’s responsibility to delete credit card information after processing it and to maintain the security of your website at all times with upgrades and patches.

Money back warranty

VelnetWeb offers a 30 days money back warranty durring which time customers can request the cancellation and refund of their accounts and VelnetWeb will refund the payment made for the account. If the 30 days time has passed the cancellation and refunds come under the following section.

Cancellation & Refunds

Customers can request cancellation of their account at any time without being charged a cancellation fee. You can request request the cancellation of your account at http://customers.velnetweb.co.uk. Your hosting account will close the day your next payment would be due unless you request it sooner. If you want to keep your domain you will need to let us know as soon as possible. So long as there is no money outstanding on your account, we will allow a transfer to another provider. If you do not request to keep your domain name we will return it back to the InterNIC Database. Due to the services we provide and the price we charge VelnetWeb will not refund setup fees, hosting fees or any other fees you have agreed to from our hosting services. VelnetWeb reserves the right to cancel the service at any time.


VelnetWeb will not be responsible for any damages your business may suffer, VelnetWeb makes no warranties of any kind, expressed or implied for services we provide. VelnetWeb disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, hacking and any and all service interruptions caused by VelnetWeb and its employees.

Velnetweb is the trading name of Knightmaster Enterprises UK Ltd. Unit 1 Holly House, Queensway, Leamington Spa, CV31 3LU, United Kingdom